Our shipping and returns policy is designed to provide you with a clear, transparent, and worry-free shopping experience from the moment you place your order to the day it arrives at your doorstep. We take immense pride in handcrafting our premium products, and we want to ensure that our fulfillment and customer care standards match the high quality of our inventory. This comprehensive guide outlines exactly what you can expect regarding our processing timelines, non-returnable items, and our dedicated customer satisfaction guarantees. By establishing these clear guidelines, we aim to build lasting trust with our community, ensuring that every transaction is handled with the utmost care, efficiency, and professional integrity. Understanding the details of our shipping and returns policy helps ensure that your order transitions smoothly from our facility to your home without any unexpected delays. We work diligently to package each item securely so that it arrives in pristine condition, ready for you to enjoy. Because we specialize in personal care and artisanal goods, our guidelines are tailored to maintain the highest levels of safety and hygiene for all of our customers. We kindly ask that you review the specific terms below regarding our shipping schedules, address verification requirements, and our quick-response policy for any transit-related issues.

Please carefully read our official company terms regarding your purchases:

**Shipping-Items will ship in 2 business days. If you order on Friday-Sunday, your products will ship on the following Monday.

Returns-Due to the nature of the item, we cannot accept returns, but if you are not 100% happy with your order, please contact us at leigh@hickoryhollowsoaps.com, call or text 828-989-4405, we are happy to assist you in making your order right! Please double check your shipping address.

REFUNDS-If you aren't completely satisfied with what you ordered, you may REQUEST a refund. Please be aware that a 20% processing fee will be charged and deducted from your refund. You can cancel an order that has not shipped. You can always contact us with any questions atleigh@hickoryhollowsoaps.com, hickoryhollowsoaps.com or through our Facebook or Instagram page.

Damages and issues-Please inspect your order within 24 hours of receipt and contact us immediately at leigh@hickoryhollowsoaps.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please attach pictures of product and shipping container. Once these are received, we can evaluate for a full refund or replacement of damaged, defective, or wrong items.

**We strictly adhere to this shipping and returns policy to ensure fairness, consistency, and top-tier service for every single member of our shopping family. Our small business thrives on your satisfaction, and while our physical items cannot be returned due to safety protocols, our heart is always in making sure you love your experience with us. If any part of your delivery does not meet your expectations, please do not hesitate to reach out through our verified email, phone, or social media channels listed above so our dedicated support team can personally assist you today.